We hope you love your purchase, but we know things don’t always go according to plan. That's why we offer a 21-day change of mind returns policy. If you change your mind, simply return your item in its original condition (it can't have been assembled) and packaging within 21 days to receive a full refund on your purchase. Simply submit our Returns Form or send an email to firstname.lastname@example.org or call our Customer Service at 1300 738 088 within 21 days of receiving the delivery or picking the product up, and we'll arrange the return delivery to pick up your product. Once the item has been received at our warehouse and the condition is checked, you will receive a refund less any re-shipping fees.