We strive to deliver the best quality product and experience, but sometimes things don't go according to plan. If your item is missing parts, please fill out the Form or email us at info@loungelovers.com.au or contact Customer Service at 1300738088 as soon as possible. When you fill this form out, include as much detail as you can on the parts you require. We will do our best to resolve any issues as quickly as we can.