We want to make sure that you're completely happy with your purchase from Lounge Lovers. In the event that you need to make a claim, as long as you live in one of our delivery zones, we'll cover all of the freight costs. To ensure that everything goes smoothly, we kindly ask that you package your item securely and get it ready for transport. That way, we can make sure your claim is processed quickly and efficiently. To find out if you are in our delivery zone, or if you have any other questions, please don't hesitate to get in touch with our friendly Customer Service team. Thanks for choosing Lounge Lovers, and we're here to help if you need us.